MooringMate — Terms of Service

1. Definitions

For the purposes of this document:

1.1 “MooringMate”, “we”, “us”, or “our” means the operator of the MooringMate platform, including its subsidiaries and affiliates.

1.2 “Platform” means the MooringMate website, mobile applications, APIs, and all related digital services through which we connect Sailors with Providers and support the Ambassador Program.

1.3 “Services” means the digital intermediation, payment collection, listing, and communication services provided through the Platform.

1.4 “User” means any natural or legal person who has registered and holds an account on the Platform, in any of the roles defined below.

1.5 “Sailor” means a User who uses the Platform to discover, book, and pay for mooring services at Buoys listed by Providers.

1.6 “Provider” means a User who lists one or more Buoys on the Platform and offers mooring services to Sailors in exchange for compensation.

1.7 “Ambassador” means a Sailor enrolled in our Referral Program who refers Providers to the Platform and earns commissions on eligible bookings.

1.8 “Buoy” means a mooring point (typically a buoy, berth, or similar fixed facility) listed by a Provider on the Platform.

1.9 “Booking” means a reservation created by a Sailor for the use of a specific Buoy over defined dates.

1.10 “Booking Amount” means the total amount payable by the Sailor for a Booking, inclusive of platform commission and applicable taxes, in minor currency units (cents).

1.11 “Commission” means the percentage-based fee retained by MooringMate from each Booking Amount, or paid to an Ambassador under the Referral Program, as applicable.

1.12 “Payout” means the disbursement of funds due to a Provider or Ambassador following completion of Bookings and, where applicable, clearance of commissions and refunds.

1.13 “Personal Data” means any information relating to an identified or identifiable natural person, as defined under applicable data protection law (including the EU General Data Protection Regulation).

1.14 “Applicable Law” means all laws, regulations, and rules applicable to the relevant User, the Platform, or the Services, including data protection, consumer protection, tax, maritime, and anti-money-laundering legislation.

2. Acceptance

By creating an account on the Platform, you represent that you have read, understood, and agreed to be bound by this document in its entirety, as it applies to your User role. If you do not agree, you must not access or use the Platform.

3. Eligibility

You may only register and use the Platform if:

• you are at least 18 years of age and have full legal capacity;
• you are not prohibited from using the Platform under Applicable Law;
• the information you provide during registration is accurate, complete, and kept current; and
• you comply, at all times, with the obligations applicable to your User role.

4. Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify MooringMate promptly of any suspected unauthorized access or security breach. We will not be liable for any loss or damage arising from your failure to safeguard your credentials.

5. Modifications

MooringMate may amend this document from time to time. Material changes will be communicated by email or through the Platform at least thirty (30) days before they take effect. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended terms. If you do not accept an amendment, you must cease use of the Platform and may close your account.

6. Governing Law and Jurisdiction

This document is governed by the laws of the jurisdiction in which MooringMate is incorporated, without regard to its conflict-of-laws rules. Any dispute shall be resolved first through good-faith negotiation and, failing resolution within thirty (30) days, before the competent courts of that jurisdiction, save where mandatory consumer protection law confers an alternative forum on you.

7. Contact

Questions, complaints, data protection requests, and legal notices should be addressed to:

Email: info@mooringmate.com

Website: https://mooringmate.com

18. Nature of the Services

18.1 MooringMate operates as a digital marketplace that connects Sailors seeking mooring with Providers who list Buoys. MooringMate is not a party to the contract for mooring services, which is formed directly between the Sailor and the Provider upon Booking confirmation.

18.2 MooringMate does not own, operate, maintain, or insure any Buoy, and makes no representation or warranty as to the suitability, safety, or availability of any Buoy.

18.3 MooringMate acts as the Provider's and Ambassador's limited payment collection agent solely for the purpose of receiving Booking payments from Sailors and settling amounts due. MooringMate does not hold funds as a bank or deposit-taking institution.

19. Accounts and Registration

19.1 To use the Services, you must register an account and provide accurate information. Your account is personal to you and must not be sold, transferred, or shared.

19.2 You must keep your contact and payment information current. We may suspend accounts with outdated or invalid information that prevents us from performing our obligations.

19.3 We may refuse, suspend, or terminate an account at our discretion where a User breaches these Terms, engages in fraudulent, illegal, or harmful conduct, or where required by Applicable Law.

20. Payments, Commissions, and Payouts

20.1 Payment Collection. MooringMate collects Booking Amounts from Sailors through its payment processors (currently Stripe and PayPal). All amounts are processed in minor currency units.

20.2 Platform Commission. MooringMate retains a Commission from each Booking, disclosed to the Provider before listing a Buoy. Custom Commission rates may be agreed in writing.

20.3 Provider Payouts. Following completion of a Booking and subject to any adjustments for cancellations, refunds, or disputes, MooringMate remits the balance to the Provider's connected payment account on the applicable Payout schedule.

20.4 Ambassador Commissions. Ambassadors receive the agreed Commission on completed Bookings of referred Providers, calculated monthly and paid through the Ambassador's connected payment account.

20.5 Failed Payouts. Failed Payouts are retried automatically; persistent failures are notified by email. Users are responsible for maintaining a valid and verified payment account.

20.6 Taxes. Each User is solely responsible for determining and discharging its own tax obligations in relation to income, VAT, and any other applicable taxes. Where required by Applicable Law, MooringMate may report User earnings to competent tax authorities.

21. Cancellations and Refunds

21.1 Each Provider sets a cancellation policy for each Buoy listing, which forms part of the contract between Sailor and Provider.

21.2 The Platform automatically calculates and processes refunds as follows:

• Sailor cancellation before the free-cancellation deadline: full refund;
• Sailor cancellation after the free-cancellation deadline: partial refund in accordance with the applicable late-cancellation fee, the remaining portion paid to the Provider;
• Provider-initiated cancellation: full refund to the Sailor, no Payout to the Provider for that Booking.

21.3 Repeated Provider-initiated cancellations may result in suspension or termination of the Provider's account.

21.4 Chargebacks and payment disputes are investigated by MooringMate in cooperation with the relevant payment processor. Fraudulent disputes are grounds for account termination.

22. Content and Intellectual Property

22.1 Platform Rights. The Platform, including its software, design, trademarks, and non-User content, is owned by MooringMate and protected by intellectual property law. No license is granted except as strictly necessary to use the Services.

22.2 User Content. You retain ownership of content you submit (including reviews, photos, videos, and listing descriptions). You grant MooringMate a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, and distribute your content through the Platform for the purpose of operating the Services.

22.3 Warranties. You represent that you own or have the necessary rights to all content you submit and that it does not infringe any third-party rights or Applicable Law.

23. Sailor-Specific Terms

23.1 Vessel Information. You must provide accurate vessel specifications. Misrepresentation may void a Booking without refund and may result in liability for resulting damages.

23.2 Booking Obligations. You agree to:

• comply with the Provider's check-in and check-out procedures;
• ensure that your vessel meets the Buoy's published limits;
• operate your vessel safely and in accordance with applicable maritime regulations;
• respect local environmental rules; and
• leave the Buoy and surrounding area in the condition in which you found it.

23.3 Reviews. You may submit one review per completed Booking. Reviews must be truthful and not defamatory, harassing, or discriminatory. You may upload photographs and a short video.

23.4 Damage. You are liable for any damage you cause to the Buoy or surroundings.

24. Provider-Specific Terms

24.1 Listing Accuracy. Buoy listings must be accurate, complete, and current. Misleading listings may be removed.

24.2 Listing Approval. New listings and significant changes are subject to admin review. We may approve, reject, or request modifications at our discretion.

24.3 Regulatory Compliance. You warrant that you hold all permits, licenses, and consents necessary to offer the mooring services advertised, and that your Buoys are maintained in a safe and serviceable condition.

24.4 Non-Circumvention. You must not use the Platform to solicit Bookings outside the Platform, encourage Sailors to transact off-Platform, or otherwise circumvent our Commission.

24.5 Insurance. We recommend that you maintain appropriate liability insurance for your mooring operations.

24.6 Team Members. Where you add team members, you remain responsible for their acts and omissions and must ensure they comply with these Terms.

25. Ambassador-Specific Terms

25.1 Enrollment. The Ambassador role is available only to Sailors whose account is in good standing and who connect a valid payout account (Stripe Connect for EU/UK; PayPal for other regions).

25.2 Referral Attribution. Each referred Provider may be attributed to at most one Ambassador, determined by the first effective referral. Manual linking requests may be submitted and are subject to verification.

25.3 Commission Eligibility. Commissions are earned only on Bookings that are completed and not cancelled, refunded, or charged back.

25.4 Promotional Conduct. You must not:

• use misleading, spammy, or deceptive marketing tactics;
• impersonate MooringMate;
• offer undisclosed rebates that circumvent these Terms; or
• create accounts for the purpose of self-referral.

25.5 Program Changes. We may modify Commission rates, eligibility criteria, and program terms with reasonable notice. Already-accrued Commissions will be honored.

26. Prohibited Conduct (All Users)

You must not, and must not permit any third party to:

• use the Platform in violation of Applicable Law;
• infringe intellectual property, privacy, or publicity rights;
• attempt to gain unauthorized access to the Platform, other accounts, or supporting infrastructure;
• interfere with the operation of the Platform (including through scraping, automated access, or denial-of-service activity);
• submit false, misleading, or fraudulent information;
• harass, threaten, or discriminate against other Users.

27. Suspension and Termination

27.1 By the User. You may close your account at any time, subject to fulfillment of outstanding obligations. Account closure does not extinguish liabilities accrued before closure.

27.2 By MooringMate. We may suspend or terminate your access to the Platform, remove listings, or withhold Payouts where (a) you breach these Terms; (b) you engage in conduct that poses a risk to the Platform, other Users, or MooringMate; (c) required by Applicable Law or legal process; or (d) your payment or payout account is revoked or unverified.

27.3 Effect. On termination, rights to use the Platform cease, but clauses that by their nature survive (including payment obligations, indemnities, limitation of liability, confidentiality, and dispute resolution) remain in effect.

28. Disclaimers

To the maximum extent permitted by Applicable Law, the Platform is provided “as is” and “as available”. MooringMate disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure against every attack.

29. Limitation of Liability

29.1 MooringMate shall not be liable for (a) the acts or omissions of other Users; (b) the condition, availability, or safety of any Buoy; (c) indirect, consequential, incidental, special, or punitive damages; or (d) loss of profits, revenue, data, or goodwill.

29.2 To the maximum extent permitted by Applicable Law, our aggregate liability for any claim arising out of or relating to this document or your use of the Platform shall not exceed the total Commissions received by MooringMate from or attributable to you in the twelve (12) months preceding the event giving rise to the claim.

29.3 Nothing in these Terms limits liability that cannot be limited under Applicable Law, including liability for death, personal injury caused by negligence, or fraud.

30. Indemnification

You agree to defend, indemnify, and hold harmless MooringMate, its affiliates, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of Applicable Law; or (d) any dispute between you and another User.

31. Miscellaneous

31.1 Entire Agreement. This document, together with any role-specific supplements expressly incorporated by reference, constitutes the entire agreement between you and MooringMate concerning the Platform.

31.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

31.3 Waiver. No failure or delay in enforcing any right constitutes a waiver.

31.4 Assignment. You may not assign your rights or obligations without our prior written consent. We may assign this document to an affiliate or in connection with a corporate transaction.

31.5 Force Majeure. Neither party is liable for delay or non-performance caused by events beyond its reasonable control.

31.6 Language. Where translations are provided, the English version prevails in case of conflict.

Last Updated: April 22, 2026

Contact: info@mooringmate.com